Delivery & Returns

Delivery

New Arrivals – Purchase Now
Please allow 3-7 working days from the order date for orders to be shipped.

Order
As these items are made per customer order, please allow 2 weeks from the order date for orders to be shipped.

Pre-Order
Pre-Order dates are specific to each collection, please look carefully at each item page to see the dates that have been given. For any enquiries regarding dates please contact information@safiyaa.com.

SHIPPING RATES
UK £15
Europe £25
USA & UAE £35
Rest of World £40

Tax, Customs and Duty

All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, meaning product prices are displayed exclusive of all import duties, customs and local sales tax levied by the delivery destination country. As the recipient, you will be liable for all import duties, customs and local sales taxes imposed by the country being shipped to, payment on these is necessary in order to release your order from customs on arrival. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay. If you are buying from outside the UK, you may also incur duties levied by the jurisdiction to which you have specified delivery. Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

Product prices displayed are exclusive of all taxes and duties, but include UK VAT. For all orders to Non-European countries, UK VAT (20%) will be removed at checkout.

For express delivery and further enquiries, please contact information@safiyaa.com or + 44 (0) 203 6517922.

Returns

RETURNS POLICIES

  • Merchandise can be returned for a full refund within 7 days of the delivery.
  • Merchandise can be returned for a full store credit or exchanged within 15 days of delivery.
  • Sale merchandise cannot be refunded, exchange only.
  • For all returns, please contact returns@safiyaa.com

Returns will only be accepted on items that have not been worn, altered or washed. All original tags must be attached.

Upon receipt of returned goods, Safiyaa reserves the right to deny return of the merchandise if policy requirements are not met.

Shipping and handling charges for returned merchandise are non-refundable.

ORDER AND PRE-ORDER RETURNS POLICIES

As each of the items in the Order and Pre-Order category are made per client order, it is a 50% non-refundable order.  If an exchange of size is required, this can be done at no extra cost.  If an exchange of style is required, only a difference in item price will be paid, but not refunded.  If a return is requested, only 50% of the full order will be refunded back to the client.

Returns will only be accepted on items that have not been worn, altered or washed. All original tags must be attached.

SHIPPING ERRORS OR FAULTY GOODS

In the event that we processed an order incorrectly or you received a faulty product, we will gladly exchange or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact returns@safiyaa.com.

SAFiYAA EXTERNAL PURCHASES

Any Safiyaa items purchased from boutiques, departments stores or any other location selling our merchandise cannot be returned to www.safiyaa.com

To make a return please follow the steps in the letter that has been included in your package.