Shipping & Returns
All orders will be dispatched within 1-3 days.
Once your item is dispatched, you will receive tracking details with your estimated arrival date. Please see shipping tariffs below:
UK (1 working day) £15
EU (1-2 working days) £20
USA (2 working days) £35
AEO (3 working days) £35
ROW (3 working days) £40
This means we aim to deliver all our orders within 3-7 days worldwide.
Please note that our order cut off time is 12 noon GMT and orders placed on a weekend (or on a Friday afternoon) will be processed the following working day.
In the unlikely event of your shipment falling outside of these delivery agreements your outgoing shipping costs will be refunded.
If you have any further questions please email firstname.lastname@example.org
We are here to assist you at any point throughout the delivery process so give us a call at +44 207 409 2953 or WhatsApp: +44 7366 462 421.
You can return any item to us at your cost within 14 days receipt of goods providing this is in the original condition with tags attached.
Returns should be sent by registered post or courier with tracking details; you are responsible for any losses or damages incurred until the return arrives back to Safiyaa.
Please note we will only accept returns for items that have not been worn, altered or washed with tags attached and Safiyaa reserves the right to deny return if the merchandise does not meet return policy requirements.
Please note Shipping and handling charges are non-refundable unless we have made a shipping error.
We will process your refund within 14 days from when we received this back from you. You will be notified when this has reached us and then again when your refund has been processed.
All correctly returned products will be credited to the original purchaser’s credit card including sales taxes (for all EU shipments), excluding shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
TAX, DUTIES & CUSTOMS
All countries are shipped to on a DDP (Delivery Duty Paid) basis, meaning product prices are displayed inclusive of all import duties, customs and local sales tax levied by the delivery destination country.
Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay. If you are buying from outside the UK, you may also incur duties levied by the jurisdiction to which you have specified delivery.
Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense.
To receive your shipping label and arrange to replace your product, please contact email@example.com.
SAFIYAA ITEMS PURCHASED AT OTHER LOCATIONS
Any Safiyaa items purchased from boutiques, departments stores or any other location selling our merchandise cannot be returned to safiyaa.com
To make a return please follow the steps in the letter that has been included in your package.